Product designer & curious human
Hi, I’m Ziying.
I make things feel right.
Senior Product Designer at Chewy. 9 years designing complex consumer and enterprise products, from strategy to shipping.
Just like me.
Where I’ve been making things feel right.
Selected screens
Selected work,
and the thinking behind it.
Making Pet Portal useful for every pet parent
Opened a clinic-only tool to every Chewy customer, from deciding what it should be to shipping the first version in January 2026.
I led Product direction · Leadership alignment · Phased roadmap
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Swap Product
When a vet changes a prescription, customers used to hit a canceled order. Now they see the vet’s replacement and can order it in the app.
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Lead Routing for Brivity CRM
Admins used to assign every lead by hand. I designed rules that send each one to the right agent the moment it comes in.
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Service Catalog for Redfin Home Services
The first quoting tool for Redfin’s Home Services team. It let concierge specialists build quotes themselves, so customers no longer waited on estimators.
I led Reframing the ask · Process change · Leadership buy-in
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