Product designer & curious human
Hi, I’m Ziying.
I make things feel right.
Senior Product Designer at Chewy, on pharmacy and pet health. Previously Redfin and Brivity.
A curious little bunch.
Just like me.
Just like me.
A little life, always.
Selected work
A few things
I’ve thought through.
Making Pet Portal useful for every pet parent
Opened a clinic-only tool to every Chewy customer, from deciding what it should be to shipping the first version in January 2026.
View case study
Swap Product
When a vet changes a prescription, customers used to hit a canceled order. Now they see the vet’s replacement and can order it in the app.
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Lead Routing for Brivity CRM
Admins used to assign every lead by hand. I designed rules that send each one to the right agent the moment it comes in.
View case study
About me
Companies I’ve worked with.
- 2017 — 2018UX DesignerReal estate CRM workflows
2018 — 2022Product Designer → SeniorAgent transaction tools & Home Services- 2022 — PresentSenior Product DesignerPharmacy, prescriptions & pet health
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