Product designer & curious human
Hi, I’m Ziying.
I make things feel right.
Senior Product Designer at Chewy, on pharmacy and pet health. Previously Redfin and Brivity.
A curious little bunch.
Just like me.
Just like me.
A little life, always.
Where I’ve been making things feel right.
Selected screens
Selected work,
and the thinking behind it.
Making Pet Portal useful for every pet parent
Opened a clinic-only tool to every Chewy customer, from deciding what it should be to shipping the first version in January 2026.
View case study
Swap Product
When a vet changes a prescription, customers used to hit a canceled order. Now they see the vet’s replacement and can order it in the app.
View case study
Lead Routing for Brivity CRM
Admins used to assign every lead by hand. I designed rules that send each one to the right agent the moment it comes in.
View case study
Service Catalog for Redfin Home Services
The first quoting tool for Redfin’s Home Services team. It let concierge specialists build quotes themselves, so customers no longer waited on estimators.
View case study